Last Updated: September 6, 2026

NexoGet (“NexoGet”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit, use, or make a purchase through the NexoGet website.

This Privacy Policy explains what information we may collect, how we use and protect that information, when we may share it with third parties, and what rights and choices may be available to you.

This Privacy Policy applies to information collected through the NexoGet website, online store, customer accounts, checkout process, customer support communications, and related services.

By using NexoGet or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that is necessary to operate our online store, process orders, provide customer support, prevent fraud, improve our services, and comply with applicable legal obligations.

The information we collect may include the following categories.

1.1 Information You Provide Directly

Depending on how you interact with NexoGet, we may collect information such as:

• Full name;
• Email address;
• Telephone or mobile number;
• Billing address;
• Shipping address;
• Company name;
• VAT or tax-related information where applicable;
• Account login information;
• Information submitted through contact forms;
• Information provided when requesting customer support;
• Order and purchasing information;
• Product and service inquiries;
• Information you provide when communicating with us.

You should only provide information that is necessary for the relevant transaction, service, or communication.

2. Account Information

If you create a customer account, we may collect information associated with that account, including:

• Name;
• Email address;
• Account username;
• Encrypted or otherwise securely stored authentication information;
• Saved addresses;
• Order history;
• Account preferences;
• Information associated with customer support requests.

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.

3. Order and Transaction Information

When you place an order, we may collect information necessary to process and fulfill the transaction.

This may include:

• Products purchased;
• Product quantities;
• Order number;
• Order date;
• Order status;
• Billing information;
• Shipping information;
• Delivery information;
• Payment status;
• Refund information;
• Cancellation information;
• Return or warranty information;
• Customer communications relating to the order.

We may retain transaction records for accounting, legal, tax, fraud-prevention, customer-service, and business-record purposes where permitted or required by applicable law.

4. Payment Information

Payments made through NexoGet may be processed by third-party payment providers.

Depending on the payment method selected, payment providers may process information such as:

• Payment transaction information;
• Payment method type;
• Transaction amount;
• Currency;
• Payment status;
• Fraud-prevention information;
• Information required to authenticate or authorize a transaction.

Where payment processing is performed by a third-party payment provider, the payment provider may process your information under its own privacy policy and applicable terms.

NexoGet does not intend to store complete payment card numbers or security codes on its own servers when payment processing is handled by an external payment provider.

Customers should review the privacy and security practices of the applicable payment provider before completing a transaction.

5. Shipping and Delivery Information

To fulfill an order, we may share necessary information with shipping, logistics, and delivery providers.

This may include:

• Recipient name;
• Delivery address;
• Telephone number;
• Order reference;
• Package information;
• Delivery instructions where applicable.

Information shared with logistics providers will be limited to information reasonably necessary to fulfill and track the delivery.

6. Customer Support and Communications

If you contact NexoGet, we may retain information relating to your communication with us.

This may include:

• Emails;
• Contact-form submissions;
• WhatsApp or other messaging communications;
• Customer-service correspondence;
• Technical support information;
• Product questions;
• Return or warranty communications;
• Attachments or documents you voluntarily provide.

We may use this information to respond to your request, provide technical assistance, investigate complaints, process returns or warranty requests, and maintain appropriate business records.

7. Technical and Device Information

When you access NexoGet, certain technical information may be collected automatically by our website, hosting provider, security services, analytics tools, or other technical systems.

Depending on the technology used, this may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Language settings;
• Approximate geographic information derived from IP address;
• Referring website;
• Pages visited;
• Date and time of access;
• Time spent on pages;
• Website interactions;
• Error information;
• Security and diagnostic information.

This information may be used to maintain website functionality, security, performance, analytics, and fraud prevention.

8. Cookies and Similar Technologies

NexoGet may use cookies and similar technologies.

Cookies may be used for purposes including:

• Essential website functionality;
• Shopping cart functionality;
• Customer login;
• Checkout functionality;
• Security;
• Website preferences;
• Analytics;
• Performance monitoring;
• Marketing or advertising where applicable.

Some cookies are necessary for the operation of the website and may not be removable without affecting certain website functions.

Other cookies may depend on your consent or browser settings, depending on applicable law.

You can manage cookies through your browser settings and, where provided, through the website’s cookie or privacy controls.

Disabling certain cookies may affect website functionality.

9. Analytics

NexoGet may use analytics technologies to understand how visitors use the website and to improve its performance and content.

Analytics information may include:

• Pages viewed;
• Traffic sources;
• Device information;
• Browser information;
• Approximate location;
• Website interactions;
• Session information;
• Technical performance information.

Where third-party analytics services are used, those providers may process information according to their own privacy policies and applicable contractual and legal requirements.

10. Google Services

NexoGet may use certain Google services for purposes such as analytics, website measurement, search performance monitoring, advertising, or other website functionality.

Depending on the services enabled on the website, Google may process technical or usage information in accordance with its applicable privacy policies and terms.

Where legally required, applicable consent mechanisms may be used before certain non-essential technologies are activated.

11. WhatsApp and Other Communication Services

NexoGet may provide communication options such as WhatsApp or other third-party messaging services.

If you choose to contact NexoGet through such a service, information you provide may be processed by the relevant service provider in accordance with its own privacy policy and terms.

NexoGet does not control how independent third-party communication platforms process information once you use their services.

Customers should avoid sending unnecessary sensitive information through messaging services.

12. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including:

• Processing and fulfilling orders;
• Providing products and services;
• Processing payments;
• Arranging shipping and delivery;
• Managing customer accounts;
• Providing customer support;
• Responding to inquiries;
• Processing returns, refunds, exchanges, and warranty requests;
• Verifying transactions;
• Preventing fraud and unauthorized activity;
• Protecting the security of the website;
• Detecting abuse or suspicious activity;
• Improving website performance;
• Understanding customer interactions;
• Maintaining business and transaction records;
• Communicating important information about orders;
• Sending marketing communications where permitted;
• Complying with legal and regulatory obligations;
• Establishing, exercising, or defending legal claims;
• Protecting the rights, property, and security of NexoGet, our customers, and others.

13. Fraud Prevention and Security

Because NexoGet sells physical networking and IT equipment, we may use reasonable measures to detect and prevent fraudulent transactions, unauthorized purchases, payment abuse, and other suspicious activity.

Depending on the circumstances, we may review information such as:

• Order information;
• Payment status;
• Billing and shipping information;
• Transaction history;
• Device or browser information;
• IP address;
• Account activity;
• Delivery information;
• Product and order characteristics;
• Communications relating to a transaction.

These measures may be used to protect customers and NexoGet from fraud, unauthorized transactions, chargebacks, account abuse, and other unlawful or harmful activity.

Fraud-prevention measures will not be used to unlawfully restrict mandatory consumer rights.

14. Sharing Personal Information

We may share personal information with third parties when reasonably necessary to operate NexoGet, fulfill transactions, provide services, or comply with legal obligations.

Depending on the circumstances, these parties may include:

• Payment processors;
• Banks and financial service providers;
• Shipping and logistics providers;
• Website hosting providers;
• Website security providers;
• Analytics providers;
• Email service providers;
• Customer-support platforms;
• Communication service providers;
• IT and technical service providers;
• Professional advisers;
• Auditors;
• Legal advisers;
• Government authorities or regulatory bodies where legally required.

We do not authorize third parties to use customer information for purposes unrelated to the services they provide to NexoGet unless otherwise permitted by law or with appropriate consent.

15. Business Transfers

If NexoGet undergoes a merger, acquisition, restructuring, sale of assets, financing transaction, or similar business transaction, personal information may be transferred as part of the relevant business assets or operations.

Any such transfer will be handled in accordance with applicable law.

16. Legal and Regulatory Disclosures

NexoGet may disclose personal information where reasonably necessary to:

• Comply with applicable laws;
• Respond to lawful requests from government authorities;
• Comply with court orders or legal processes;
• Investigate suspected fraud;
• Prevent illegal activity;
• Protect the security of our systems;
• Establish or defend legal claims;
• Protect the rights, property, or safety of NexoGet, customers, employees, or others.

We will seek to limit disclosures to information reasonably necessary for the relevant purpose where legally and practically possible.

17. International Data Transfers

Because NexoGet may use service providers located in different countries, certain personal information may be processed or stored outside the United Arab Emirates.

Where personal information is transferred internationally, we will seek to handle such transfers in accordance with applicable data-protection requirements.

Third-party providers may also have their own international data-processing arrangements.

18. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The appropriate retention period may depend on:

• The purpose for which the information was collected;
• The nature of the information;
• The customer’s relationship with NexoGet;
• Transaction and accounting requirements;
• Warranty and return requirements;
• Legal and regulatory obligations;
• Dispute-resolution requirements;
• Fraud-prevention requirements;
• Security and record-keeping requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable retention obligations.

19. Data Security

NexoGet takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Security measures may include:

• Access controls;
• Authentication mechanisms;
• Security monitoring;
• Secure connections;
• Limited access to customer information;
• Software and system updates;
• Backup procedures;
• Fraud and abuse monitoring.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, customers should take reasonable precautions when using the internet and should not send unnecessary confidential information through unsecured communication channels.

20. Your Rights and Choices

Depending on applicable law and the circumstances of the processing, you may have rights relating to your personal information.

These may include the ability to:

• Request access to certain personal information;
• Request correction of inaccurate information;
• Request deletion where legally applicable;
• Request information about how personal information is processed;
• Object to or restrict certain processing where applicable;
• Withdraw consent where processing is based on consent;
• Request other rights available under applicable data-protection law.

These rights may be subject to legal exceptions, contractual requirements, legitimate business interests, or other applicable limitations.

To exercise an applicable privacy right, you may contact NexoGet using the contact information provided on our website.

21. Marketing Communications

Where permitted by applicable law, NexoGet may send marketing communications about products, promotions, services, or other relevant commercial information.

You may unsubscribe from marketing communications by using the available unsubscribe mechanism or by contacting us.

Even if you opt out of marketing communications, we may still send necessary transactional or service-related communications, such as:

• Order confirmations;
• Payment notifications;
• Shipping updates;
• Delivery information;
• Account-related notices;
• Security notifications;
• Important service communications.

22. Children’s Privacy

NexoGet’s services are intended for customers who are legally able to enter into applicable transactions.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to NexoGet without appropriate authorization, please contact us so that we can review the matter and take appropriate action where required.

23. Third-Party Websites and Services

NexoGet may contain links to third-party websites, services, platforms, or applications.

These third parties operate independently from NexoGet and may have their own:

• Privacy policies;
• Terms of service;
• Cookie practices;
• Data-processing practices;
• Security procedures.

NexoGet is not responsible for the privacy practices of third-party websites or services that it does not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

24. Accuracy of Information

Customers are responsible for providing accurate and current information when creating an account, placing an order, requesting delivery, or communicating with NexoGet.

Providing incorrect or incomplete information may result in:

• Delivery problems;
• Order delays;
• Payment issues;
• Account problems;
• Customer-service difficulties;
• Inability to complete certain transactions.

Customers should update their information when necessary.

25. Changes to This Privacy Policy

NexoGet may update this Privacy Policy from time to time to reflect changes in:

• Applicable laws;
• Regulatory requirements;
• Website functionality;
• Business operations;
• Third-party services;
• Data-processing practices;
• Security practices.

When changes are made, the updated version will be published on this page and the “Last Updated” date will be revised.

Customers should periodically review this Privacy Policy for updates.

26. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact NexoGet through the contact information published on our website.

When contacting us regarding personal information, please provide enough information for us to understand and respond to your request.

We may request reasonable information necessary to verify the identity or authority of the person making a privacy request, where permitted by applicable law.

27. Applicable Law

This Privacy Policy shall be interpreted and applied in accordance with applicable laws and regulations governing NexoGet’s activities and the processing of personal information.

Nothing in this Privacy Policy is intended to exclude, restrict, or override any mandatory right or protection available to a customer under applicable law.

Where a mandatory legal requirement conflicts with a provision of this Privacy Policy, the applicable legal requirement shall prevail.

28. Important Notice

This Privacy Policy is intended to explain NexoGet’s general privacy and data-processing practices.

Because privacy and data-protection requirements may depend on the specific NexoGet legal entity, business structure, customer location, applicable UAE regulations, third-party services used, and whether a transaction is B2C or B2B, this document should be reviewed by a qualified UAE legal or privacy professional before being treated as final legal advice.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.